Privacy Policy Le Porte-Bagages

Privacy policy in force on www.leportebagages.fr

Personal Data Collection

At Le Porte-Bagages, we take your privacy seriously. We collect the following information from our platform www.leportebagages.fr:

• Name
• First Name
• Email Address
• Phone Number
• Postal Address

This data is collected when you create your account on our platform leportebagages.fr, when you order your luggage transfers and additional options, as well as when an order confirmation is issued by one of our partners.

Use of Collected Data

The personal information we collect is essential for:

• Managing customer relationship operations, such as service execution, billing, and client account management.
• Sending newsletters to inform you of our latest news.
• Developing commercial statistics and improving our services.
• Ensuring customer relationship follow-up, including satisfaction surveys, complaint management, and responding to client inquiries.
• Managing the rights of individuals concerning the processing of their personal data.
• Handling non-payments and disputes.
• Gathering feedback on the services offered.

Data Recipients

Your personal data is intended for internal use by Le Porte Bagages and may be transferred to subcontractors (taxi services, transport services, etc.) for the execution of the services ordered. The specific subcontractor is identified to the client at the time of service reservation.

Data Retention Period

The collected data is retained for the duration of our contractual relationships plus five (5) years, in accordance with legal retention obligations or statutes of limitations.

Your Rights

In accordance with current legislation, you have the following rights regarding your personal data:

• Access
• Rectification
• Deletion
• Restriction of processing
• Portability

To exercise these rights, please contact our data processing officer, Guillaume FELTIN, via email at leportebagage@gmail.com.

Revocation of Consent

You have the option to revoke your consent to data processing at any time. Any refusal to provide mandatory information may prevent the processing of your requests.

Opposition to Data Processing

You have the right to object to the processing of your data, without cost or justification.

Automated Decisions

No automated decision-making, including profiling, is made based on your personal data.

Complaints

If you have a complaint about the processing of your data, you may contact the competent regulatory authority.

Acceptance of Conditions

Requesting a quote and/or booking implies full acceptance of these terms and conditions, which prevail over any other document, except as otherwise stipulated previously, explicitly, and in writing.